Problem
The publisher was experiencing bid throttling issues with one of his SSPs. This translates to an abnormally low bid rate on some Ad Units. Here, the bid rate was as low as 0.3% which was harming the ad revenue.
What is bid throttling?
Bid throttling is the way SSPs react when they have no incentive to bid because they have very low chances of winning the auction. They filter out bid requests because it is simply not profitable for the SSP to answer these requests.
How did we spot it?
The very high granularity of Pubstack’s data allowed us to crack an interesting use case. It features a well-known issue that can affect a lot of publishers without them necessarily being aware of it. In this case, the publisher was experiencing bid throttling issues with one of his SSPs.
There can be many different reasons for having a low bid rate, and in this example, we identified one specific reason by looking at the Bidders Funnel of one specific Ad Unit:
This view shows us right away that the SSP is receiving the bid requests normally, but is sending very few bid responses. While the win rate is looking good (85%), the impression rate is extremely low. This means that when the SSP competes against the ad server, there is a 96% chance that it will lose. Therefore, the incentive for this SSP to bid is low which leads to bid throttling.
To make sure we had spotted the right issue, we compared that low impression rate with the average Prebid impression rate on the full inventory. It was indeed much higher (26%). Furthermore, we have looked at the SSP’s impression rate on other Ad Units. With no surprise, on other similar Ad Units, the impression rate was much higher. Despite the bid CPM being very similar.
Solution
Discussing with the SSP
The best approach to fix a bid throttling issue is to fix what caused it in the first place. So actions needed to be taken to improve the impression rate of the SSP. After discussing with them, we were able to identify which Ad Units were being throttled and got a clear map of why this was being applied.
Taking action to improve the impression rate
One of the reasons was that the lazy loading was implemented only partially. Only GAM was lazy-loaded, and not Prebid. So there were a lot of Prebid auctions that had no chance of printing because only GAM was being called when the user would scroll.
Thanks to a URL report, we spotted some ghost Ad Units. They are Ad Units that trigger an auction even though the Ad Slot does not exist. This phenomenon was increasing the chances of bid throttling occurring within the given SSP. Once spotted, we were able to take the necessary steps to remove them.
Watch the troubleshooting session: